Refund policy

At Tripitaka, we take great care in preparing and packing every order. As we work with food products, our return and refund policy applies only to specific cases.

Eligible Returns & Refunds

We accept returns, exchanges, or refunds only if:

• An incorrect product has been delivered, or

• An expired product has been delivered

Timeframe

• Any issue must be reported within 24 hours of delivery

• Requests raised after 24 hours will not be eligible for return, exchange, or refund

How to Raise a Request

To initiate a request:

• Contact us via email or WhatsApp within 24 hours of delivery

• Share clear photographs of:

  • The product received

  • The outer packaging

  • The invoice or order confirmation

Our team will review the request and respond as soon as possible.

Resolution

Once the issue is verified, we will:

• Replace the product, or

• Issue a refund, at our discretion

Approved refunds will be processed to the original mode of payment.

Non-Returnable Items

Due to the nature of our products:

• We do not accept returns or refunds for taste preferences, change of mind, or incorrect storage after delivery

• Products that have been opened, consumed, or tampered with are not eligible

Additional Notes

• Please follow the storage instructions mentioned on the product label upon delivery

• Tripitaka reserves the right to reject claims that do not meet the above conditions

For any questions, feel free to reach out to us — we’re happy to help.