Terms of service

Welcome to Tripitaka. By accessing or using our website and placing an order with us, you agree to be bound by the following Terms of Service. Please read them carefully.

General

• Tripitaka reserves the right to update, change, or replace any part of these Terms of Service at any time without prior notice

• Continued use of the website after changes constitutes acceptance of those changes

• Our products and services are intended for personal use only and may not be resold without written permission

Products & Services

• All products listed on our website are subject to availability

• We make every effort to display accurate product descriptions, images, and prices; however, minor variations may occur due to natural ingredients and batch-based production

• Tripitaka reserves the right to discontinue or modify products at any time without notice

Orders & Payments

• By placing an order, you confirm that all information provided is accurate and complete

• Orders are confirmed only after successful payment

• We reserve the right to cancel or refuse any order at our discretion, including in cases of suspected fraud or incorrect pricing

Pricing

• All prices are listed in INR and are inclusive/exclusive of taxes as specified

• Prices are subject to change without prior notice

• In the event of a pricing error, Tripitaka reserves the right to cancel the order and issue a full refund

Shipping & Delivery

• Delivery timelines are estimates and may vary based on location and external factors

• Tripitaka is not responsible for delays caused by courier partners, weather conditions, or circumstances beyond our control

• Customers are responsible for ensuring accurate delivery details at checkout

Returns, Exchanges & Refunds

• Returns, exchanges, and refunds are governed by our Return & Refund Policy, which forms part of these Terms

• Requests must be raised within 24 hours of delivery and are applicable only for incorrect or expired products

Product Storage & Usage

• Customers are responsible for following storage and usage instructions mentioned on product labels

• Tripitaka is not liable for spoilage, damage, or dissatisfaction caused by improper storage or handling after delivery

Allergens

• Our products are made in a facility where nuts and nut-based products are also processed

• While strict hygiene practices are followed, trace allergens may be present

• Customers with allergies are advised to review ingredient and allergen information carefully before purchase

Intellectual Property

• All content on this website, including text, images, logos, and branding, is the property of Tripitaka

• Content may not be copied, reproduced, or used without prior written consent

Limitation of Liability

• Tripitaka shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website

• Our maximum liability, in any case, shall not exceed the value of the product purchased

Governing Law

• These Terms of Service are governed by and construed in accordance with the laws of India

• Any disputes shall be subject to the jurisdiction of the courts in Hyderabad, Telangana

Contact Information

For questions about these Terms of Service, please contact us through the details provided on our website.